How to Manage Your Clientâ€™s Security Alerts
Each day there are billions of cybersecurity reports being made, and hundreds of thousands (if not millions) of these are being made for your clientâ€™s network of devices. With that said, how are you doing? Are you keeping up? Can you decipher these reports? Do you know what a serious threat alert is and what isnâ€™t? The questions and concerns could go on and on, but thatâ€™s not the point of this post â€” we want to help you find a resolution.
As shown through the questions above, there are a lot of issues that might stress you out, but we think we have a few things that should help. First off, we understand that you are not a cybersecurity expert, but just a managing service provider, so how are you expected to understand these alerts and reports? The answer is simple: you arenâ€™t. What you need is a better cybersecurity company with services that will recognize actual threats and come up with solutions for you.
StratoZen is that company, and along with our services, our team can help you manage everything.
When it comes to actual problems that threaten your clientâ€™s network, you might be able to see that there are some issues, but you donâ€™t know how to fix them. While other cybersecurity companies may simply sell you their product, StratoZen gives you a team of cybersecurity experts that are on your side 24/7. Our team will not only detect the problem, but analyze what the issue is and find a way to resolve it; we can read any report and tell you exactly what you need to do in order to stop the threat in its tracks.
Recognizing Real Threats
There are a lot of reports out there that can easily confuse anyone that does not have a technical understanding of online threats. While a lot of cybersecurity products can recognize what would seem to be a potential threat, not many can determine if that threat applies to your clientâ€™s network. To explain this a little more clearly, itâ€™s as if you receive a notification that tells you about a dangerous avalanche, but you are nowhere near a mountain â€” avalanches are still dangerous but it may not be an imminent threat to you.
Without the ability to recognize what danger is actually applicable, you may have a lot of fear for no reason. With our customizable SIEM solutions, you are relieved of a lot of false-positive reports and only notified when there is a serious threat. This is possible because we walk our MSP partners through a customization process where we detail the entire SIEM to the needs of their clientsâ€™ specific network needs.
Last of all, even with a customizable SIEM system, reading reports is still difficult. This is why we provide our users with monthly reports (or more frequently if you so desire) that are written out for you in plain english.
So, if you are overwhelmed by the number of alerts you are receiving and donâ€™t know how to stay on top of it all, contact us today. We will work with you from the first moment we start setting up your clientâ€™s network and thereafter on any day at any time.